Corporate Madness

In the days when Britain's trains were run by the State controlled British Rail one came to expect visits to the strange and wonderful world of the bureaucratic mindset.

I had hoped that with the privatisation of the railways we might see some more sensible decisions by train company boardrooms, driven as they should be by the need for good customer relations.

It is sad to report, then, that Stagecoach (the company that operates South-West Trains) have seen fit to fine Emma Clark and Davyd Winter-Bates £114 for getting off their train two stops early!!!

The couple were travelling to Southampton from London with South West Trains when they decided to get off two stops early at Eastleigh.

When they handed over their tickets at the station, they were told they were each being fined £57 because they had not stayed on the train until their destination.

The fine was twice the standard fare of £28.50.

The company said the couple had been fined because they were using discounted tickets, which do not allow passengers to break their journeys.

In a statement, the train company said: “Leaving a train early is not allowed on heavily discounted tickets. The fine is double the standard single fare.”

Miss Clark said to the Sun Newspaper, “It is utter madness. I could understand being fined if I had stayed on the train two stops beyond my destination.”

Hear! Hear! I can only describe this as a signal failure of common sense leading to a PR image heading straight for the buffers!

Am in the right Country?

Last weekend I visited my sister in the south-west London suburbs, travelling from North Yorkshire. I used trains and buses for the entire weekend. A couple of years ago I was ranting and raving about the chaotic state of our (privatised) railways, but now I have to acknowledge that things appear to be improving.

On the Saturday, my 08:10 First Trans-Pennine Express (Scarborough/Manchester) arrived in Malton Station at precisely 08:10 and deposited me in York Station bang on time, allowing me ten minutes before catching the 08:45 Grand Central Trains service (Sunderland/London Kings Cross) which arrived and departed at the scheduled times.

One hour and fifty minutes later I was in London (Kings Cross) and within ten minutes was sitting on a bus that got me across London in 25 minutes to Waterloo Station for my third train - South-West Trains service to Hampton Court. 

I got on the train at midday, and it was scheduled to depart at 12:06. I sat on the train gazing out of the window at the digital time display on the platform and as soon as the clock switched 

from 12:05:59 to 12:06:00 the train pulled out. By this time I was having to check that I was in the right Country because all the signs were that I was on the Swiss Railway system!

I arrived at Hampton Court Station on time. After checking into my hotel, I walked back to the station to catch one of two buses that would deliver me almost to my sister's door. At no time did I have to wait longer than 10 minutes for a bus.

The pleasure of all this well-timed public transport was enhanced by the paltry sum of money it cost me. By booking in advance on line, using my Senior Railcard, and taking advantage of a Grand Central Trains half-price offer for December, then travelling on London buses using my Senior Citizens free bus pass, I was able to complete the 230-mile journey from North Yorkshire to south-west London for the princely sum of £22.

I returned on Sunday for another £22, again without a hitch - up to a point .. Sod's Law came into play, and engineering works on the East Coast main line resulted in my train to York being delayed by half an hour. This meant I missed a (free) bus ride home and had to resort to a taxi that cost me the same amount of money that I had just spent for the whole of the weekend's train fares. Every silver lining has a cloud.

But, hats off to First, Grand Central, South-west Trains, and Transport for London for providing me with an enjoyable trouble-free weekend away at affordable prices.